Help desk Software

More and more industries are starting to implement bespoke help desk solutions because they can increase staff efficiency within the workplace and improving service levels. Every organisation has unique requirements according to their size and structure, but many off the shelf service desk solutions are not suitable for a majority of industries because they cannot provide the functionality that modern day businesses require.

The answer is a bespoke help desk solution.

Micar computers create web-based helpdesk solutions that help you manage all of your communications from a single point. We provide our clients with a robust, flexible service desk platform that can help improve all aspects of your business, from productivity to customer relations.

Benefits of bespoke service desk software; 

• 100% web based application. No cross platform issues.
• Bespoke visual design with individual company branding.
• Create inventory fields, actions, activities, SLA alerts.
• Knowledge base.
• Manage individual workloads.
• Performance monitoring. Time recording and calendar.
• Predict busy periods and determine staff requirements.
• Keep track of SLA performance.
• Generate specific reports for customers and staff.
• Provide a web portal for customers to log tickets.
• Generate ticket/SLA notifications via email.
• Billing - Generate and email invoices. 

Affordable helpdesk software.

We create bespoke service desk software that is competitively priced. The benefits of using a bespoke help desk software solution are there for all to see, so why use an off the shelf product when we can develop a custom helpdesk solution for your business at the same cost?

Thousands of businesses are already benefiting from implementing a bespoke service desk solution. Contact our customer service team today to find out more about how our software can help improve your business.

For more information on our products and services, call us on: +44 (0)20 8531 7444 or E-mail: sales@micarsoftware.co.uk